Abstract
Introduction
The emergency department is an environment where teamwork and communication are of
utmost importance and are the foundation for improved patient satisfaction, staff
satisfaction, patient safety, and the reduction of clinical errors. An ED staff perceptions
of communication and teamwork influences their ability to provide efficient, high
quality care to patients.
Methods
The ED team consisted of 57 employees, including nurses, mid-level providers, and
non-licensed individuals, who work within, or directly with, the department. This
quality improvement project trained 57 members of the ED staff using the TeamSTEPPS
training program. Forty-six of the participants completed assessments at all 3 time
points (baseline, 2 weeks and one month): Team STEPPS Teamwork Perceptions and Attitudes
Questionnaires and The Nursing Culture Assessment Tool (NCAT).
Results
Formal group TeamSTEPPS training improved the emergency department team members’ perceptions
of, and attitudes about, communication and teamwork. Discussion: As a result of TeamSTEPPS
training in an Emergency Department, the staff of that department perceived that both
teamwork and communication improved. The TeamSTEPPs program should be made sustainable
by incorporating the verbiage and tools from the program into policy and culture within
the department.
Key words
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Biography
Connie Obenrader is Nurse Practitioner at Northeastern Health System, Tahlequah, OK.
Biography
Marion E. Broome is Dean and Ruby F. Wilson Professor, School of Nursing, Duke University, Durham, NC.
Biography
Tracey L. Yap is Associate Professor, School of Nursing, Duke University, Durham, NC.
Biography
Florame Jamison is Nephrology Nurse Practitioner, Northeastern Health System, Tahlequah, OK.
Article info
Publication history
Published online: October 12, 2018
Footnotes
Earn Up to 7.5 Hours. See page 115.
Identification
Copyright
?©?2018 Emergency Nurses Association. Published by Elsevier Inc. All rights reserved.
