Abstract
Problem
Emergency department overcrowding and acuity are significant challenges to patients
and staff. Low-acuity patients have extended wait times, and decreased satisfaction
can have a negative effect on patient flow.
Methods
A multidisciplinary ED team developed and launched the first ED-based Telehealth Express
Care Service, where patients who present to the emergency department with minor complaints
are offered a “virtual visit” with a board-certified emergency physician located remotely.
Results
More than 6 months into the program, more than 1,300 patients have been treated. These
patients experienced decreased length of stay (2.5 hours to 38 minutes) and increased
satisfaction. The program is very well received by staff members who appreciate its
efficiency.
Discussion
Telehealth has the potential to optimize ED efficiency, increase patient satisfaction,
and promote safe, high-quality provision of care.
Key words
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References
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Biography
Catherine McHugh is a Patient Safety Nurse in the Emergency Department of New York-Presbyterian/Weill Cornell Medical Center, New York, NY.
Biography
Rhonda Krinsky is Patient Care Director, Emergency Department, New York-Presbyterian/Weill Cornell Medical Center, New York, NY.
Biography
Rahul Sharma is Emergency Physician-in-Chief, New York-Presbyterian/Weill Cornell Medical Center, Weill Cornell Medicine, New York, NY.
Article info
Publication history
Published online: April 06, 2018
Footnotes
Earn Up to 6.5 CE Hours. See page 543.
Identification
Copyright
© 2018 Emergency Nurses Association. Published by Elsevier Inc. All rights reserved.
