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Journal of Emergency Nursing
Volume 36, Issue 5
, Pages 404-414
, September 2010
ED Services: The Impact of Caring Behaviors on Patient Loyalty
References
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- . Caring behaviors among nurses: Fostering a conversation of gestures. Health Care Manage Rev. 2004;29(3):258–267
- Patient-physician communication during outpatient palliative treatment visits: An observational study. JAMA. 2001;285(10):1351–1357
- . The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavior intentions. J Healthc Manag. 2004;49(3):181–196
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- . Dimensions of the supportive role of the nurse in palliative care. Oncol Nurs Forum. 1990;17(1):87–94
- . Emotional support and the role of Clinical Nurse Specialists in palliative care. J Adv Nurs. 2003;43(5):521–530
- . The Ultimate Question: Driving Good Profits and True Growth. Watertown, MA: Harvard Business School Press; 2006;
- . The one number you need to grow. Harvard Business Review. December 1, 2003;81(12):46–54
- . Partners in Improvement. http://www.pressganey.com/Accessed July 1, 2008
- . The impact of waiting time guarantees on customers’ waiting experiences. Mark Sci. 1997;16(4):295–314
- Indiana ranks in study of emergency room wait times. Inside Indiana business with Gerry Dick Web site. http://www.insideindianabusiness.com/newsitem.asp?ID=18352Updated June 2, 2008. Accessed June 11, 2008
- Emergency department pulse report: Patient perspectives on American health care. Press Ganey. http://www.pressganey/com/galleries/default-file/2008_ED_Pulse_Report.pdfAccessed June 9, 2009
Earn Up to 9.5 CE Hours. See page 515.
PII: S0099-1767(09)00219-0
doi: 10.1016/j.jen.2009.05.001
© 2010 Emergency Nurses Association. Published by Elsevier Inc. All rights reserved.
« Previous
Next »
Journal of Emergency Nursing
Volume 36, Issue 5
, Pages 404-414
, September 2010
