Journal of Emergency Nursing
Volume 35, Issue 5 , Pages 406-411 , September 2009

Nurse-Patient/Visitor Communication in the Emergency Department

References 

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  5. Cooke T, Watt D, Wertzler W, Quan H. Patient expectations of emergency department care: phase II—a cross-sectional survey. Can J Emerg Med. 2006;8:148–157
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  7. Rhodes KV, Vieth T, He T, Miller A, Howes DS, Bailey O, et al. Resuscitating the physician-patient relationship: emergency department communication in an academic medical center. Ann Emerg Med. 2004;44:262–267
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  10. Carrasquillo O, Orav EJ, Brennan TA, Burstin HR. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med. 1999;14:82–87
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  13. Lau FL. Can communication skills workshops for emergency department doctors improve patient satisfaction?. Accid Emerg Med. 2000;17:251–253
  14. Mayer TA, Cates RJ, Mastorovich MJ, Royalty DL. Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill. J Healthcare Manage. 1998;43:427–440

PII: S0099-1767(08)00511-4

doi: 10.1016/j.jen.2008.09.002

Journal of Emergency Nursing
Volume 35, Issue 5 , Pages 406-411 , September 2009

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