Journal of Emergency Nursing
Volume 35, Issue 3 , Pages 191-198 , May 2009

Characteristics and Predictors of Frequent Utilization of Emergency Services

  • Pat Milbrett, RN
    • ,
  • Margo Halm, RN, PhD, CNS-BC

      Affiliations

    • Corresponding Author InformationFor correspondence, write: Margo Halm, RN, PhD, CNS-BC, United Hospital, 333 N. Smith Ave, St. Paul, MN 55102

References 

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  2. Chan B, Ovens H. Chronic migraineurs: an important subgroup of patients who visit emergency departments frequently. Ann Emerg Med. 2004;43:238–242
  3. Hackenschmidt A, Malone R. Should access to emergency departments be limited to “frequent fliers”?. J Emerg Nurs. 2003;29:486–488
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  6. Koziol-McLain J, Price D, Weiss B, Quinn A, Honigman B. Seeking care for nonurgent medical conditions in the emergency department: through the eyes of the patient. J Emerg Nurs. 2000;26:554–563
  7. Lucas R, Sanford S. An analysis of frequent users of emergency care at an urban university hospital. Ann Emerg Med. 1998;32:563–568
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  13. Williams E, Fitton F. Factors effecting early unplanned re-admissions of elderly patients to the hospital. Br Med J. 1988;297:784–787
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  15. Bentley J, Meyer J. Repeat attendance by older people at accident and emergency departments. J Adv Nurs. 2004;48:149–156
  16. Griswold S, Nordstrom C, Clark S, Gaeta T, Price M, Camargo C. Asthma exacerbations in North American adults: who are the “frequent fliers” in the emergency department?. Chest. 2005;127:1579–1586
  17. Lowenstein S. Medical record reviews in emergency medicine: the blessing and the curse. Ann Emerg Med. 2005;45:452–455
  18. Svenson J, Meyer T. Effectiveness of nonnarcotic protocol for the treatment of acute exacerbations of chronic nonmalignant pain. Am J Emerg Med. 2007;25:445–449
  19. Forster A. An agenda for reducing emergency department crowding. Ann Emerg Med. 2005;45:479–481
  20. Diesburg-Stanwood A, Scott J, Oman K, Whitehill C. Nonemergent ED patients referred to community resources after medical screening examination: characteristics, medical condition after 72 hours, and use of follow-up services. J Emerg Nurs. 2004;30:312–317
  21. Washington D, Stevens C, Shekelle P, Henneman P, Brook R. Next-day care for emergency department users with nonacute conditions. A randomized, controlled trial. Ann Intern Med. 2002;137:707–714
  22. Brice M. Care plans for patients with frequent ED visits for such chief complaints as back pain, migraine, and abdominal pain. J Emerg Nurs. 2004;30:150–153
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  24. Spillane L, Lumb E, Cobaugh D, Wilcox S, Clark J, Schneider S. Frequent users of the emergency department: can we intervene?. Acad Emerg Med. 1997;4:574–580
  25. Pope D, Fernandes C, Bouthillette F, Etherington J. Frequent users of the emergency department: a program to improve care and reduce visits. Can Med Assoc J. 2000;162:1017–1020
  26. Okin R, Boccellari A, Azocar F, Shumway M, O’Brien K, Gelb M, et al. The effects of clinical case management on hospital service use among ED frequent users. Am J Emerg Med. 2000;18:603–608

 Earn Up to 8 CE Hours. See page 273.

 Grant funding in support of this project was received from the Minnesota Nurses’ Association Foundation, St. Paul, MN.

PII: S0099-1767(08)00258-4

doi: 10.1016/j.jen.2008.04.032

Journal of Emergency Nursing
Volume 35, Issue 3 , Pages 191-198 , May 2009

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