Journal of Emergency Nursing
Volume 35, Issue 6 , Pages 540-541 , November 2009

The Expectations and Perceptions of ED Patients

  • Bruce Alan Boxer, PhD, MBA, RN

      Affiliations

    • Corresponding Author InformationFor correspondence, write: Bruce Alan Boxer, PhD, MBA, RN, Frankford Hospital, Knights and Red Lion Roads, Philadelphia, PA 19114
  • ,
  • Ellen M. Boxer Goldfarb, MSN, CRNP

References 

  1. Desmond J. Managing patient expectations. Healthcare Collaborator. 2003;3:9–16
  2. Watt D, Wertzler W, Brannan G. Patient expectations of emergency department care: phase I—a focus group study. Can J Emerg Med. 2005;7:12–19
  3. Worthington K. Customer satisfaction in the emergency department. Emerg Med Clin North Am. 2004;22:87–102
  4. Cardin S. Methods and perceived quality of elderly persons in the emergency department: effects on the risk of readmission. Canadian Health Services Research Foundation. Available at: http://www.chsrf.ca/final_research/ogc/cardin_e.phpAccessed June 25, 2007
  5. Saxton JW, Finkelstein MM. Reducing your risk of malpractice claims. Physician’s News Digest. Available at: http://www.physiciansnews.com/law/405saxton.htmlAccessed June 25, 2007
  6. Medicine Encyclopedia. Emergency room—the emergency room visit—what to expect. Available at: http://medicine.jrank.org/pages/556/Emergency-Room.htmlAccessed July 3, 2007
  7. Karro J, Dent AW, Farish S. Patient perceptions of privacy infringements in an emergency department. Emerg Med Aust. 2005;17:117–123
  8. Cooke T, Watt D, Wertzler W, Quan H. Patient expectations of emergency department care: phase II—a cross-sectional survey. Can J Emerg Med. 2006;8:148–157

 Submit descriptions of procedures in emergency care and/or quick-reference charts suitable for placing in a reference file or notebook to:Reneé Semonin-Holleran, RN, PhD, CEN, CCRN, CFRN, CTRN, FAEN, Section EditorSubmit Clinical Notebook manuscripts online at http://ees.elsevier.com/jen/

PII: S0099-1767(07)00567-3

doi: 10.1016/j.jen.2007.08.025

Journal of Emergency Nursing
Volume 35, Issue 6 , Pages 540-541 , November 2009