Journal of Emergency Nursing
Volume 35, Issue 1 , Pages 48-49 , January 2009

The Evolving Role of the Patient Advocate In the Emergency Department: The Experience of One Community Hospital

  • Patricia Taylor Quinn, MSN, RN, CEN

      Affiliations

    • Corresponding Author InformationFor correspondence, write: Patricia Taylor Quinn, MSN, RN, CEN, Mercy Medical Center, 271 Carew St, Springfield, MA 01104

References 

  1. Vescio LM, Donahoe SPC. An organization-wide approach to improving ED patient satisfaction: one community hospital’s experience. J Emerg Nurs. 1999;25:192–196
  2. Sherrod B, Brown H. Patient satisfaction: get the edge, the emergency department makes or breaks patient perception in your facility. Nurs Manage. 2005;36:61–64
  3. Nielson D. Improving ED patient satisfaction when triage nurses routinely communicate with patients as to reasons for waits: one rural hospital’s experience. J Emerg Nurs. 2004;30:336–338

 Earn Up to 8 CE Hours. See page 81.

 Section Editor: Reneé Semonin-Holleran, RN, PhD, CEN, CCRN, CFRN, CTRN, FAEN

 Submit descriptions of procedures in emergency care and/or quick-reference charts suitable for placing in a reference file or notebook to:Reneé Semonin-Holleran, RN, PhD, CEN, CCRN, CFRN, CTRN, FAENhttp://ees.elsevier.com/jen

PII: S0099-1767(07)00400-X

doi: 10.1016/j.jen.2007.06.023

Journal of Emergency Nursing
Volume 35, Issue 1 , Pages 48-49 , January 2009

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